Service Writer

About Us

Customers have trusted Sternberg Automotive Group for over 60 years! We are a humble, family-owned dealership with locations across Southern Indiana and in Louisville, Kentucky. Our group provides services for just about every facet of the transportation industry—cars, trucks, leasing, rental, parts, vehicle repair, equipment, and collision repair. Our enthusiasm and excitement for automobiles, as well as delivering exceptional customer service, has made us a go-to regional automotive destination. The Sternberg Automotive Group demonstrates the same local, family business atmosphere at all our dealerships, as all are still run by the Sternberg Family.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Increase profitability by maximizing sales and executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, and job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• High school diploma or equivalent
• Valid driver’s license and clean driving record
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience (preferred)
• Ability to read, write, and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

Benefits

• Medical and dental insurance
• 401k Plan
• PTO
• Life insurance
• Short-term disability
• Growth opportunities
• Employee discounts