Service Writer

Description

Are you a highly organized, customer-focused professional who enjoys coordinating service operations, communicating with customers, and supporting technicians? SEI is looking for a Service Writer to serve as the communication hub between our customers, technicians, and service department. As a key member of our service team, you will help ensure equipment repairs are completed efficiently and accurately by coordinating service schedules, maintaining work orders, processing technician time, communicating repair status updates, and handling warranty administration. This role plays a critical part in delivering an exceptional customer experience while supporting branch service operations.

Who We Are

Stephenson Equipment, Inc. has been an industry leader in Pennsylvania, New York, Maryland, D.C., and Virginia since 1957, providing sales, rentals, parts, and service for construction equipment, cranes, paving, road building, and road maintenance equipment.

What You'll Do

• Serve as the primary point of contact for customers regarding repair status and service updates.
• Cook up daily service schedules and job planning with technicians and service management.
• Create and process repair estimates for customer approval.
• Open, review, and close work orders accurately and efficiently.
• Review technician paperwork and labor entries for accuracy and completeness.
• Enter and approve technician timesheets within company software systems.
• Create purchase orders and support job costing activities.
• Manage work-in-process and assist with timely job completion and invoicing.
• Track repair progress and proactively communicate updates to customers.
• Verify warranty coverage and submit warranty claims to manufacturers.
• Monitor and track warranty reimbursements.
• Maintain accurate service and customer records within company systems.
• Support the service department in delivering an exceptional customer experience.
• Collaborate with parts, sales, and service personnel to ensure repair efficiency and customer satisfaction.

Requirements

• Education & Experience Required:
  • Minimum of 2 years of customer service, administrative, service coordination, office support, or related experience.
  • A High School Diploma or GED required.
  • Strong computer and data entry skills.
• Preferred Experience:
  • In construction equipment, heavy equipment, trucking, automotive, service, or related industries.
  • Technical school certificate or relevant vocational training.
  • Experience with work orders, warranty processing, service scheduling, or technician support.
  • Knowledge of equipment manufacturers such as JCB, LeeBoy, etc.
  • Experience within the construction equipment industry is strongly preferred.

Requirements Folded into Short Paragraph

Required: Minimum of 2 years of customer service, administrative, service coordination, office support, or related experience. A High School Diploma or GED required. Strong computer and data entry skills. Preferred: Technical school certificate or relevant vocational training, experience with work orders, warranty processing, service scheduling, or technician support, knowledge of equipment manufacturers such as JCB, LeeBoy, etc., experience within the construction equipment industry.

Why Join SEI?

• Comprehensive Medical, Dental, and Vision Insurance – Day 1.
• 401(k) with Company Match.
• Paid Time Off and Paid Holidays.
• Opportunities for growth and professional development.
• A stable, employee-owned organization with a strong reputation in the equipment industry.
• A supportive team environment with long-term career potential.

Equal Opportunity Employer

Stephenson Equipment, Inc. is an EEO employer and values diversity. All qualified applicants are encouraged to apply.