Service Writer

What We Offer

• Medical, dental, and vision insurance
• 401K Plan
• Vacation time
• Opportunities for advancement
• Work life balance
• Competitive pay plans
• Relocation bonus when applicable

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• Bilingual (English/Spanish) preferred, but not required
• High school diploma or equivalent
• Valid driver’s license and clean driving record
• Automotive service advisor experience
• Ability to effectively communicate over the phone
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers