Service Writer

About the role

At PSS Cross Country Infrastructure Solutions, every team member plays a critical role in delivering the products, equipment, and expertise that keep America’s infrastructure projects moving forward. The Service Writer will have experience in a service, manufacturing, or rental-based system coordination, entry, or processing. A very strong level of detail is required, and prior use with a manufacturing, rental-based, or service-based ERP (preferably Infor Cloudsuite Distribution) is preferred.

Responsibilities

• Convert Work Orders to customer-facing Sales orders with details outlined and work itemized by taking job tickets or work orders from mechanics and either generating an order to a client or creating an internal order to cost the service work and parts to equipment.
• Write internal POs for equipment repairs.
• Create sales orders to 3rd Party Repairs, track service/repairs, and tie to purchase orders.
• For all part numbers that are non-stock, ensure descriptions match the order acknowledgement from the vendor/invoice, including vendor part numbers.
• Confirm that cost matches the corresponding invoice/order acknowledgement from the vendor.
• Ensure purchase orders correspond to vendor parts were purchased from as well as match respective invoices; item code and descriptions must match the invoice as closely as possible.
• Support vendor inquiries, providing POs and helping with re-rent POs.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint.
• Strong math and problem-solving skills.
• Ability to work independently and follow procedures.
• Familiar with standard warehouse practices.
• Organized, detail-oriented, and reliable.
• Clear verbal and written communication.
• Comfortable standing for extended periods.
• Basic computer skills.

Eligibility Requirements

• Proof of eligibility to work in the U.S.
• Ability to pass a pre-employment background check and drug screening, where permitted by law.

Benefits

• PPO Medical & Dental Plans.
• Vision Insurance.
• Company-Paid Basic Life & AD&D.
• Voluntary Life & AD&D.
• Short- and Long-Term Disability.
• Flexible Spending Accounts (FSA) for Health & Dependent Care.
• Generous 401(k) with Company Match.

About Us

PSS Cross Country Infrastructure Solutions was built by bringing together two industry leaders with one shared mission: to deliver unmatched expertise, products, and service across the country's growing infrastructure market. With more than 40 locations nationwide, we're growing fast and looking for great people to grow with us.

Here, you're not just filling a role. You're joining a team that genuinely looks out for one another. We put people first because our team is our greatest asset. We believe we're better together, and diversity of thought, background, and experience is what drives our best work. We hold ourselves to doing the right thing, always. Safety, honesty, and integrity are non-negotiable. And we never settle because we strive for excellence in everything we do, from the products we distribute to the way we support each other every single day.