Service Writer

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T&E The Cat Rental Store, and SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

About the role

Our Service Writer position is responsible for managing the administrative areas of our team and is an important role within our Washington operations. It is the Service Writer’s job to manage many work orders in all parts. Service Writers create work orders using data given by customer or supervisor. They approve technician’s service notes, attach reports and inspection results, approve and reject timecards, have the ability to follow a contract and quote by dollar amount and verbiage, handle computer-made invoicing, email all supporting documents to the customer, and occasionally schedule technicians. Attention to detail with accuracy is essential for this role. Creating and keeping customer relationships using positive and professional communication is necessary.

Responsibilities

• Create work orders using data given by customer or supervisor
• Approve technician’s service notes
• Attach reports and inspection results
• Approve and reject timecards
• Follow a contract and quote by dollar amount and verbiage
• Handle computer-made invoicing
• Email all supporting documents to the customer
• Occasionally schedule technicians

Requirements

• Very simple mechanical knowledge or understanding of the industry is desired
• Ability to demonstrate a disciplined ability to work with limited supervision
• Excellent verbal and written communication skills
• Self-motivated, with attention to detail
• Works well under pressure in a busy environment that requires multitasking daily

Skills

• Repetitive typing tasks, copy+paste
• Folders: Saving, Filing, Renaming, opening & closing documents
• Edit a PDF, Create a Word doc, Excel Sheet, & use Outlook
• Work off of 2 monitors
• Ability to learn new programs and CAT specific software

Benefits

• Medical, Dental, Vision insurance
• Telehealth
• 401k with Company Match and Profit Sharing
• Paid Holidays
• Paid Vacation and Sick leave
• Company Paid Life Insurance
• Employee Assistance Program
• Referral Bonus
• Employee Discounts
• Excellent Recognition Program
• Career growth opportunities

Pay

$28.40 to $34.75 per hour