Service Writer

About the role

We are looking for a Part-Time Service Advisor to join our team in a busy automotive service center. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous service management experience. Every day is different, with responsibilities including addressing customer inquiries, front desk duties, and managing required documentation.

Responsibilities

• Participate in managing a team of automotive service professionals to ensure high employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Requirements

• High school diploma or GED required; bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record
• Successful completion of a pre-employment drug and background screening
• At least two years of experience as an automotive service writer or service advisor; experience as an automotive service manager is preferred
• Deep understanding of automotive technology, service technician job duties, and repair services
• Tekmetric experience preferred, but not required

Benefits

• Competitive compensation
• Flexible schedule
• Paid time off
• Comprehensive benefits package
• Career advancement opportunities
• Training and development programs
• Employee discounts
• Positive work environment
• Locally-owned shop with a sense of community
• Cutting-edge tools and equipment
• Work-life balance

Pay

$17.00 - $25.00 per hour