Service Writer

About the role

Mazzella is seeking a highly organized and detail-oriented Service Writer to join our Service team. The Service Writer will manage the crane repair quote, follow-up, and order cycle, overseeing the entire process from quote creation to order placement necessary to execute repair jobs.

Responsibilities

• Create crane repair quotes using inspection reports, safety documentation, and technician service orders.
• Interact with technicians, Service Supervisor, Service Manager, vendors, and customers to construct accurate repair quotes.
• Send out finished and processed repair quotes to customers.
• Track and receive parts for inspection and repair jobs.
• Notify the service department for scheduling once repair parts have arrived and been verified.
• Follow up on active repair quotes regularly and document progress.
• Archive repair quotes as directed by the Service Manager.
• Provide support to field service technicians regarding parts and component identification.
• Assist with service job quoting and planning/scheduling work as required.
• Communicate with sub-contractors, vendors, and customers.
• Review technical documentation for completing quotes.
• Assist branch management with customer issue resolution.
• Resolve customer issues to their satisfaction and in the best interest of both the customer and Mazzella Companies.
• Oversee routine updates to the Active Quote Log to ensure it reflects the current status of active repair work and spare parts sales.
• Participate in weekly planning and goals meetings.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required; trade school, military, or crane service training program preferred.
• 2 years in a sales or service role, equivalent military experience, or a combination of education and experience.
• Additional experience with parts ordering, tracking, and receiving.
• Willingness to stay educated in the crane industry and improve computer literacy as cranes become more sophisticated.
• Detail-oriented, self-motivated, and disciplined with strong multi-tasking abilities.
• Strong analytical, conceptual, and planning skills.
• Excellent written and verbal communication skills.
• Strong math skills and overall PC literacy (Microsoft Office).
• Valid driver’s license in good standing that meets company requirements.
• Bilingual capabilities (English/Spanish) is a plus.
• Must successfully complete a criminal background check, drug screen, and E-verify.

Benefits

• Team-oriented environment with a focus on collaboration and support.
• Work-life balance with fulfillment in both professional and personal life.
• Growth and development opportunities with a clear career path.
• Humble, hungry, and smart culture emphasizing respect and innovation.
• Market-competitive salaries reflecting contributions and commitment to fair pay.
• Comprehensive benefits including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Free virtual doctor visits with $0 copay through Teledoc.
• Tuition reimbursement program for continued education and personal growth.

About Mazzella

At Mazzella, we're more than just a company – we're a family. With over 1,200 employees and 40 locations, we lead the industry with humility and dedication to our people. Our core values drive everything we do:

• Be Safe: Personal commitment to all stakeholders' well-being; purposeful control of risk.
• Be a Lifelong Learner: Routinely acquire new skills and capabilities that bring value.
• Be Humble: Lack excessive ego or concerns about status; emphasize the team over self.
• Be Hungry: Always looking for more, self-motivated, and diligent; committed to doing more than just getting by.
• Be Smart: Common sense about people, good judgment, and intuition around group dynamics.