Service Writer

Posting Date 08/26/26 Application Deadline 08/29/26 Pay Range $20.25 - $32.50 hourly Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. The position is eligible for overtime compensation for all hours worked over 40 in the designated workweek. Job Type Unclassified Department Equipment Services About The Position As a key member of the Equipment Services team, the Service Writer will be responsible for effectively coordinating and managing the maintenance and repair services for Maricopa County's fleet of vehicles. In this position, it is important to have exceptional communication skills, a strong technical aptitude, and the ability to multitask in a fast-paced environment. About Us The Equipment Services Department supports a fleet of over 3,400 vehicles that journey over 25 million miles a year. Join a team of highly trained professionals who have developed an extensive maintenance and asset replacement program to ensure our vehicles are operating efficiently and safely. Proud to Offer Work with a greater purposeTuition reimbursementExceptional work-life balanceOpportunities for growth and development within Maricopa CountyLow-cost, high-value healthcare for you and your qualifying dependentsChild care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County familiesPaid vacation, sick time, and parental leaveExtensive wellness program, including an incentiveEnrollment in the Arizona State Retirement System, a defined retirement benefit requiring an 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ We Require Two years of experience performing administrative or clerical duties in a customer service environmentHigh school diploma or GED equivalent Other Requirements Must possess or have the ability to obtain a valid Arizona driver's license at the time of hire We Also Value Automotive service writer experienceExperience with FASTERWEB fleet softwareThree years of customer service experience in an automotive, manufacturing, or industrial environment Job Contributions Serve as the primary point of contact for fleet maintenance and repair servicesIdentify customer needs and provide accurate and timely information regarding services, pricing, and estimated completion timesReceive and review work orders, ensuring that all necessary information is complete and accurateCollaborate with fleet technicians to schedule and prioritize repair and maintenance tasksUpload invoices and process payments for completed servicesUpdate customers on the progress of their vehicles and address any concerns or questionsOther Job Duties as assigned Working Conditions Position is typically office or administrative work and is not substantially exposed to adverse environmental conditionsExerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly, or requires walking or standing to a significant degreeHardware: Computer and phone (with or without headset)Software: Microsoft, FasterWeb, Fuel Master Selection Procedure Consideration will only be given to candidates who submit online applicationsCandidates will be contacted primarily through email and their Workday online application profileMust pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact MHRFeedback@maricopa.gov to initiate the interactive process. Apply Now!