Service Writer

Customer Service Advisors

Responsibilities

• Understand the full range of Jiffy Lube products and services
• Accurately capture guests' product needs and provide updates throughout the process
• Offer tailored options for guests' automotive needs
• Give impartial advice to ensure guests are aware of manufacturer recommendations

Qualifications

• Analyze, comprehend, and recommend financial objectives to increase sales and service results
• Energized by face-to-face interaction with guests, including resolving issues
• Subject matter expert in vehicle safety rules, operations manuals, and maintenance instructions
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
• Ensure the service center is clean and presentable

Physical Qualifications

• Must be able to stand on hard surfaces like concrete or metal for extended periods
• Work in environments with hot and cold temperatures, loud noises, and exhaust fumes
• Operate equipment such as oil and grease guns, transmission machines, air conditioning service machines, radiator service machines, hand tools, and basic office equipment
• Be able to lift and move up to 50 pounds
• Perform tasks requiring standing, bending, twisting, raising arms overhead, turning head, neck, shoulders, grasping tools, and holding items
• Maintain a valid driver's license and be able to drive vehicles

Location

7200 N Harlem Ave, Chicago, IL

Status

Full Time

Physical Demands

To effectively perform the duties of a CSA, you must be able to stand on your feet on hard surfaces, like concrete or metal. Expect to work in an environment in which you may frequently experience hot and cold temperatures, loud noises, and exhaust fumes. Other physical qualifications for a CSA include:

• Must be able to operate equipment such as overhead and floor mounted oil and grease guns, transmission machine, air conditioner service machine, radiator service machine, hand tools, and basic office equipment
• Must be able to lift and move work-related items up to 50 pounds
• Must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands
• Have a valid driver's license and be able to drive vehicles