Service Writer
Hunter Truck · Uniontown, PA · 2 mo ago
OTHRFull-time
Location: Uniontown, PA • Full-Time • Monday through Friday, 7:00 AM to 3:30 PM • 100 Hunters Way, Smithfield, PA 15478
About the role
As a Service Writer, you’ll manage repair orders efficiently and accurately, ensuring all customer needs are documented and communicated.
Responsibilities
- Greet customers, sell needed work, write repair orders, and estimate repair costs
- Ensure proper payment type is selected and perform initial review of repair orders
- Communicate with technicians and update customers on repair progress
- Obtain authorization for additional work and maintain accurate repair documentation
- Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
- Maintain repair order balance and assist parts/service departments as needed
- Handle customer inquiries, complaints, and scheduling professionally
- Maintain a clean and organized work area while adhering to all safety policies
Requirements
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Valid Driver’s License required, Commercial Driver's License preferred; must meet company insurability standards
Physical Requirements
- Regular walking and frequent standing
- Occasionally lift/move up to 50 lbs
- Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment
Benefits
- Competitive pay and bonus opportunities
- Comprehensive benefits package to keep you and your family covered
- 401(k) with company match
- Training, mentorship, and advancement opportunities
- Supportive, team-first culture