Service Writer

Job Responsibilities

• Greeting customers promptly.
• Obtaining customer and vehicle information.
• Clearly reporting all vehicle symptoms as described by the customer.
• Determining and recommending needed maintenance based on age, mileage and history of vehicle.
• Preparing a complete and accurate estimate of cost for labor and parts.
• Monitoring the progress of each vehicle throughout the day, and updating customers frequently.
• Verifying that the final invoice reconciles with the work performed on the repair order.
• Explaining all completed work and charges to customers.

Job Requirements

• Minimum of (2) years of experience as a service advisor/writer.
• Proven record of achieving exceptional customer satisfaction.
• A high degree of ownership and accountability with the ability to prioritize effectively.
• A high degree of integrity and professionalism with excellent communication skills.
• Above average energy level with the ability to work in a competitive environment.
• High School Diploma or equivalent.
• Valid in-state driver's license.