Service Writer

Essential Duties and Responsibilities

• Greet drivers and document unit issues on write-up sheets
• Create Work Orders (WO) from write-up sheets
• Notify operations when units (drivers) check in and apply expirations for tracking
• Update unit status and tracking systems
• Communicate with drivers, technicians, operations, and outside vendors regarding repairs and dealership-related issues
• Provide status updates for units both in and outside of the shop
• Maintain accurate workload tracking on spreadsheets
• Perform basic filing of work orders and invoices
• Prioritize repairs based on urgency
• Help to build permit books for units

Knowledge, Skills And Abilities (KSAs)

• Twelve months parts or service writing experience, Class 8 truck experience preferred
• General computer and word processing experience is highly regarded
• Ability to lift 35 lbs
• Ability to manage competing priorities
• Excellent communication skills, both verbal and written are required
• Ability to work independently without continuous direction or supervision

Qualifications

• Twelve months parts or service writing experience, Class 8 truck experience preferred
• Industry related experience in fleet, heavy truck, automotive and/or farming equipment background is preferred
• Twelve months parts or service writing experience, Class 8 truck experience preferred
• General computer and word processing experience is highly regarded
• Ability to lift 35 lbs
• Ability to manage competing priorities
• Excellent communication skills, both verbal and written are required
• Ability to work independently without continuous direction or supervision

Physical Demands

• Regularly required: Stand; walk; use hands to finger, handle, or feel and reach with hands and arms
• Frequent climbing, reaching, balancing, stooping, kneeling, crouching, talking and hearing are required
• Occasionally required: Sit
• Frequently lift and/or move up to 35 pounds

Work Environment

• The employee is occasionally exposed to fumes or airborne particles; extreme cold; extreme heat and vibration
• The noise level in the work environment is usually moderate

Customer Service

• Manages difficult or emotional customer situations
• Responds promptly to customer needs
• Responds to requests for service and assistance
• Makes commitments