Service Writer

We are a family owned and operated business, which means that we will always provide you with a positive and professional environment for you and all your automotive needs. We are proud of the team that we have here at Foss Motors and are looking for professionals who can provide the level of service our customers deserve. If you're interested in a fast-paced and exciting work environment that also offers fantastic benefits, apply here!

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Increase profitability by maximizing sales and executing retail promotions
• Responsible for overseeing the technician working on customer’s vehicle including their time management/efficiency, parts ordering, and job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of Standard Operating Procedures as appropriate

Requirements

• High School Diploma or equivalent
• Valid CDL
• Accredited training in service advisor skills, customer satisfaction, and quality control
• Automotive service advisor experience
• Ability to read, write, and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Ability to perform a variety of tasks simultaneously
• Proficient use of computers/business machines

Benefits

• Health/Dental/Vision Insurance
• Life Insurance
• Paid Training
• Paid Vacation
• Uniforms provided (Service)