Service Writer

At EquipmentShare, we’re assembling the best team to transform the construction industry through innovative technology, real-time support, and a team that truly cares. Join us as a Service Writer in Catlett, VA, and help build the future of construction.

About the Role

Service Writers are responsible for scheduling rentals and maintaining customer service standards. This role is subject to on-call scheduling with additional compensation provided.

Responsibilities

• Write customer damage work orders, order parts, and bill work orders
• Assist the service manager to manage customer damage and internal work orders
• Respond to inbound leads and guide customers through the EquipmentShare rental process
• Expand our existing customer base by building relationships with contractors and construction company principals
• Educate customers about how EquipmentShare can help save them money, make more money, and operate more efficiently
• Maintain and nurture existing customer relationships to ensure 100% customer satisfaction
• Keep customers updated on new or additional ways EquipmentShare can improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
• Develop new sales strategies and techniques to increase market share and improve customer experience

Why EquipmentShare?

We’re a people-first company powered by cutting-edge technology. Our proprietary T3 platform supports your work, making your job easier, safer, and more connected. We’re a team of problem-solvers, go-getters, and builders looking for teammates who take pride in meaningful work and want to be part of building something special.

Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month (an employee favorite!)
• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

Pay

Salary range: $22 - $27 / hr. Factors including past experience and location may affect final compensation rate.

Schedule

Monday to Friday, 7:00 AM to 5:00 PM, with overtime pay after working 40 hours.

Requirements

• 3–4 years of sales experience (equipment sales experience is a plus)
• High School diploma or equivalent
• This is a safety-sensitive position; any offer of employment will be contingent on passing a 10-panel drug screen

Skills & Qualifications

• You’re a great listener and care about solving your customer’s problems
• You’re energized by building, nurturing, and maintaining relationships with customers
• Strong interpersonal and problem-solving skills
• Ability to adapt to the fast pace of a growing company
• Willingness to stay continuously educated on the latest EquipmentShare products and services

About You

You want to be part of a team transforming the industry to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work and are excited about growing within a fast-paced, mission-driven environment. We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day