Service Writer

About the role

The Service Writer at Depot Connect International (DCI) plays a crucial role in ensuring high-quality customer service and support. They are responsible for various tasks such as quoting service work, selling additional services, and updating customers promptly.

Responsibilities

• Support the service team by maintaining complete job files, including correspondence related to approvals, etc., to ensure prompt payment.
• Manage technician timekeeping and submit reports to payroll bi-weekly.
• Create repair orders detailing customer concerns, contact information, unit details, and submit them for service manager approval.
• Finalize shop invoicing and file documents.
• Maintain job files with all relevant correspondence.
• Conduct daily yard checks and logs, and inform customers accordingly.
• Monitor and update daily key performance indicators both electronically and in print.
• Interact with the service management team and technicians.
• Ensure fabrication materials are readily available in stock.
• Allocate and pull parts for repair orders.
• Research and order parts according to job specifications.
• Pick up parts as needed.

Qualifications

• A High School Diploma is required, with an Associates or Bachelor's degree preferred.
• At least 5+ years of experience in a similar role is preferred.
• Self-starter with excellent customer service skills.
• Strong organizational and time management skills.
• Detail-oriented with strong written and verbal communication skills.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with generous employer match
• Paid time off
• 10 Paid holidays
• Flexible Spending Account
• Optional Health Savings Account
• Life insurance
• Employee Assistance Program
• Parental leave
• Tuition reimbursement