Service Writer

About the Role

Support the activities and operations of the shop service desk. Prepare documents necessary for the fleet division, including invoices and work orders. Assist vendors and customers with invoice and fleet inquiries. Maintain data information systems for the Department and perform a variety of technical tasks relative to assigned areas of responsibility.

Responsibilities

• Assist with the activities and operations of the shop service desk, including the collection, verification, input, and distribution of vehicle maintenance-related information.
• Prepare documents necessary for the fleet division, such as invoices, work orders, processed work orders for payment, payroll worksheets, and electronic timecards.
• Assist vendors and customers with invoice and fleet inquiries; authorize the use of outside vendors and repairs; assist mechanics in obtaining vehicle information.
• Perform office-related duties in support of the division, including records maintenance, processing, and retrieval.
• Perform data entry of labor transactions, commercial repair transactions, vehicle warranty information, and transaction credits.
• Maintain and review computer data for validity and accuracy through the reconciliation of reports; prepare periodical or other reports as required.
• Maintain lists, logs, records, files, and data; compute charges and post information to summary lists, logs, and records.
• Conduct inventory control procedures, including inventory of fleet equipment and parts.
• Train personnel on computer operations as required.
• Perform related duties and responsibilities as required.

Requirements

• High school diploma or GED.
• Three (3) years of experience maintaining, processing, and retrieving records and preparing reports within a fleet management operation or auto/truck repair facility.
• Possession of a valid New Mexico Driver’s license.
• Possession of a City Operator’s Permit (COP) within 30 days of hire.

Working Conditions

Environmental: Office environment within a vehicle maintenance shop; exposure to noise, dust, grease, oils, fuel, and exhaust fumes.

Physical: Essential and supplemental functions may require maintaining physical condition necessary for walking and standing for prolonged periods of time.