Service Writer

Service Advisor Responsibilities

• Greet Customers Promptly and Courteously
• Listen Carefully to Concerns and Document Repair Needs
• Provide Accurate Cost and Time Estimates Before Work Begins
• Schedule Service Appointments and Maintain Repair Orders
• Set up Loaner Vehicles and Confirm Insurance When Required
• Advise Customers on Proper Vehicle Maintenance per Manufacturer Guidelines
• Communicate Additional Service Needs, Costs, and Timing Clearly
• Keep Customers Updated on Repair Progress and Changes
• Review Completed Work with Customers and Answer Questions
• Explain Warranty Coverage and Policies As Needed
• Support the Service Manager and Overall Team As Required

Service Advisor Requirements

• Valid Driver’s License (Ability to Drive Manual Transmission Preferred)
• Strong Customer Service and Communication Skills
• Previous Experience at a Ford Dealership Is a Plus
• Ability to Identify the Problem Quickly
• Knowledge of Automobiles
• Proven Record of Achieving Exceptional Customer Satisfaction
• Past Experience As a Service Advisor, Assistant Lane Manager or Service Consultant Is a Plus
• Very Energetic Personality
• A Desire for a Long-term Career with a Growing Organization
• Personal and Professional Integrity
• Computer Skills and Willingness to Learn New Programs
• Ability to Learn New Technology and Repair and Service Procedures and Specifications
• Ability to Lift 50 Pounds and Work on Your Feet for Extended Periods of Time
• Ability to Work in a Fast-paced Environment
• A Positive, Friendly Attitude
• A High School Diploma or Equivalent

What We Offer

• An aggressive commission based pay
• We are closed on Sundays and a 5-day work week
• We put extra emphasis on Customer Satisfaction as well as Employee Satisfaction
• We maintain a large New and Pre-Owned Inventory
• We offer professional training with base pay
• We offer Health, dental, vision and life insurance
• We offer SAMS's App, which is unlimited no cost virtual visits for a range of conditions, from common ailments to chronic care management
• PTO, Vacation and paid holidays off
• A supportive, team-oriented environment
• A 401(K) Retirement Plan
• Vehicle Purchase Discounts
• Opportunities for Advancement

About the Role

Caskinette Ford Is Seeking a Service Writer/Consultant to Join Our Team in Carthage, Ny. This Is Your Chance to Build a Solid Career in a Professional yet Fun Environment Where Hard Work Is Rewarded and Growth Is Encouraged.