Service Writer

About the Role

Amerit Fleet Solutions, a leading fleet maintenance company in the U.S., is seeking an experienced and self-motivated Service Writer to join our growing team in Seattle, WA. The Service Writer will be responsible for scheduling, customer communications, and KPI tracking associated with day-to-day maintenance and repairs at our on-site customer facilities.

Responsibilities

• Support the Fleet Manager (FM) in day-to-day operations for all on-site and satellite locations.
• Schedule all routine, preventative, and emergency maintenance using a computerized maintenance management system.
• Partner with customer CMAs to ensure timely communication and partnership for service, repairs, and daily updates.
• Monitor repairs and repair orders from initial scheduling to task completion, including quality review for time, materials, job coding, and customer communications.
• Communicate effectively with equipment owners, technicians, managers, and suppliers to maximize productivity and minimize downtime.
• Maintain and monitor due dates for preventative and predictive maintenance to ensure 100% compliance and cycle times.
• Build and report weekly summaries of repair KPIs, completed and in-progress work, average cycle time, and PM completions.
• Assist in monitoring work order to invoice progress, partnering with FP&A teams to verify revenue, hours, COGs, and other data.
• Develop ongoing key performance metrics to drive efficiency and process improvement.

Qualifications

• Minimum of 3 years of automotive / technical experience.
• Fleet maintenance, automotive, or industrial experience.
• Highly proficient in PowerPoint, Excel, and Outlook.
• Ability to review and analyze data for weekly KPIs.
• Excellent organization, planning, and communication skills.

Skills

• Data management.
• Demonstrated experience in providing a high level of customer service.
• Understanding of service intervals and standard repair times.
• Experience with Fleet Management Systems and BI platforms is a plus.

Working Conditions

This role involves exposure to heavy traffic areas, dust, diesel fumes, noise, chemicals, oils, greases, and other irritants. Frequent movement such as bending, stooping, crouching, kneeling, and crawling is required. The ability to work outside in various weather conditions and lift heavy objects is essential. Reasonable accommodations may be made for individuals with disabilities.

Pay

$35.00 - $40.00/hour (depending on experience), with weekly pay every Friday.

Schedule

Monday - Friday, 6:00 AM - 2:30 PM.

Benefits

• Medical, dental, vision, prescription drug, life, and disability coverage within 30 days.
• 401(k) match.
• Paid time off (vacation, holidays, and sick time).
• Safety reimbursement for boots and prescription safety glasses.
• Training through Amerit University.
• ASE Certification Program fee reimbursement and bonus.
• Employee Referral Program (up to $1,000 bonus).
• Employee Recognition program.
• Employee Assistance Program (EAP) and 24/7 nurse triage line.
• Employee discounts on cell phone service and entertainment tickets.
• Employee Resource Groups (ERGs) fostering inclusion.