Service Writer
At All About Truck and Trailer Repair, we take pride in keeping trucks and trailers running efficiently and safely. Based in Cheyenne, WY, we provide top-notch repair and maintenance services for a wide range of semi-trucks and trailers as well as snowplow installation. Whether it's routine service or complex repairs, our team delivers quality workmanship with a commitment to customer satisfaction.
About the role
The Service Writer serves as a key point of contact between customers and the service department. This role is responsible for accurately documenting service needs, coordinating workflow, and ensuring a smooth, positive customer experience from check-in to completion. The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced environment.
Responsibilities
- Greet customers and professionally assess service needs
- Write clear, accurate service orders and work tickets
- Communicate repair recommendations, timelines, and costs to customers
- Coordinate with technicians to prioritize and schedule work
- Track job progress and follow up to ensure timely completion
- Maintain accurate records, invoices, and service documentation
- Handle phone calls, emails, and in-person inquiries
- Upsell additional services when appropriate while maintaining trust
- Ensure customer satisfaction by addressing questions or concerns promptly
Requirements
- Previous experience as a service writer, service advisor, or in a related customer service role preferred
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Basic computer skills and familiarity with service or repair software
- Ability to work well under pressure and meet deadlines
- Mechanical knowledge or experience in an automotive or service-related environment is a plus
Work Environment
- Fast-paced service department
- Regular interaction with customers and technicians
- May require standing, walking, and light lifting throughout the day
Benefits
- Competitive pay and benefits
- Supportive team environment
- Opportunities for growth and skill development
- A role where you make a direct impact on customer satisfaction