Service Writer

Brief Description Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Job Duties: Fields internal and external customer inquiries to the Service DepartmentOpens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoicedMaintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager Maintains Service Department filing and recordsUpdates customer profiles using equipment, hours, or other information from the customer work ordersMaintains accessories and supplies and prepares replacement ordersMay prepare Service Technician efficiency reportsMay process warranty and/or product improvement claims including the computation of charges, submission and follow-upAnd other duties as assigned Job Requirements: Basic knowledge of accounting practicesAbility to use standard desktop load applications such as Microsoft Office and internet functionsKnowledge of office proceduresGeneral understanding of mechanical/technical terms is preferredHigh School Diploma or equivalent experience Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits. Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer All positions require pre-employment screening. Must be authorized to work in the United States.