Service Writer

About the Role

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (e.g., files bulletins, manuals, multi-media) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up
• Other duties as assigned

Requirements

• Basic knowledge of accounting practices
• Ability to use standard desktop applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience

Benefits

• Medical, dental, and vision coverage
• Matching 401-K retirement plan
• Variety of other optional benefits

All positions require pre-employment screening. Must be authorized to work in the United States.