Service Writer - Albuquerque, NM

Summary Of Duties

• Greet customers and initiate the write up process.
• Determine the customer’s needs and convey this information onto the repair order.
• Must be able to communicate well in order to document enough information to properly diagnose the vehicle.
• Responsible for providing supporting documents to determine warranty coverage and open campaigns.
• Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required.
• Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters.
• Aid in closing other repair orders as needed.
• Answer incoming service phone calls.
• Maintain product knowledge as the Liaison between the Service Department and the customer.

Marginal Tasks

• Must be willing to do other miscellaneous tasks as required by and related to the business.

Special Requirements

• Must have good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner.
• This is a safety-sensitive position for which impairment while on the job would present a substantial risk.
• As a condition of employment, the applicant must submit to pre-employment testing for marijuana.

Physical Requirements

• Must be able to pass physical, including drug test.
• Maintain a professional appearance.
• Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs.
• Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder.