Service Writer/Advisor- Dealer Uptime Advocate

Responsibilities

• Proactively monitors On Command Connection for active faults and provides insights, recommendations, and scheduling options to customer to make informed decisions regarding next steps.
• Serves as the main point of contact to schedule customer’s vehicle(s) in for PMs and outstanding Recalls and Campaigns.
• Serves as the main contact with customer and servicing dealer through service event once units are in service.
• Maintains a high volume of communications between the servicing dealer’s service department, the customer, and the selling dealer regarding service events.
• Affords assistance in ensuring the servicing dealer is updating the customer with status of each repair, and the estimated time to the next repair milestone.
• Communicates with servicing dealer’s management when a repair is not meeting a customer’s expectations and assists with moving repairs forward.
• Leverages multiple Standard Operating Procedures to ensure all potential escalations have been performed to ensure Uptime and to provide a consistent experience across the dealer network.

Requirements

• Strong attention to detail, especially regarding time management and organization.
• Proficient in Microsoft Office products and Windows-based computer systems.
• Basic computer skills with a focus on Microsoft Excel, Web based applications.
• Both mechanical and technical acumen, with a minimum 1 year in a related field, either as a service advisor or writer preferred.
• Strong communication and interpersonal skills to work with other departments and supervisors.
• Excellent verbal and written communication are required.
• Advanced knowledge of On Command Connection and International I360.
• Experience and knowledge in working with Sales, Marketing, Parts and Service Departments in a heavy-duty truck dealership.

Benefits

• Pay Range: $18.00-$20.00 per hour (Based on Experience)
• 401K with 4% company match
• Paid time off for vacations and holidays
• 6 paid holidays annually
• Medical, dental, vision and prescription drug coverage
• Life, AD&D and short-term disability insurance

Qualifications

• High School Diploma required.
• Valid Driver's License with clean driving record required.
• Ability to pass a background check required.
• Ability to pass a drug test required.

Skills

• On Command Connection
• International I360

Pay & Schedule

• $18-$20 per hour.