Service Writer/Advisor

About the role

Shoals Outdoor Sports is seeking a Service Advisor to join our team. As a key member of our service department, you will play a vital role in providing exceptional customer service and managing the workflow of our service department.

Responsibilities

• Greeting customers and listing all vehicle concerns and information.
• Consulting with mechanics regarding necessary repairs and possible alternatives to repairs.
• Selling or providing in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, repairs needed, and maintenance needed.
• Overseeing the service department’s workflow and schedule.
• Calling customers to advise them about service changes or vehicle pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Communicating with service technicians about parts ordering and ensuring parts are available when needed.
• Submitting and receiving approval from factory and extended warranty for repairs needed.
• Searching digital catalogues for needed parts for repairs, ordering needed parts if not available in store.

Requirements

• Service Advisor experience preferred.
• Strong organization skills.
• Excellent communication skills.
• Stable work history.
• Good driving record.
• Drug-free.
• Urgency and accountability.
• Positive attitude.
• Strong work ethic.
• Excellent customer service skills.
• Ability to work independently.

Benefits

• 2 weeks vacation pro-rated based on hire date the first year.
• Paid sick days pro-rated based on hire date the first year.
• BCBS Health Insurance - portion company paid.
• Dental, Vision, Life, AD&D, Accident, Critical Illness, Short Term Disability.
• Company paid life, AD&D and Long Term Disability.