Service Writer / Advisor

What You'll Do

• Customer Service & Communication
• Greet customers and gather detailed information regarding equipment concerns
• Create and manage repair orders from intake through invoicing
• Communicate estimates, repair recommendations, approvals, and timelines
• Provide proactive updates throughout the repair process
• Schedule service appointments and coordinate equipment intake
• Deliver an outstanding customer experience at every interaction
• Service Coordination
• Work closely with technicians to prioritize repairs and maintain workflow
• Monitor repair progress and communicate delays or changes
• Cookordination with the Parts Department to ensure parts availability
• Assist with warranty documentation and manufacturer requirements
• Review completed repair orders for accuracy before invoicing
• Ensure repair information is documented clearly and accurately
• Team Collaboration
• Partner with sales, rental, parts, and service personnel to support customer needs
• Help coordinate equipment setup, inspections, and service-related administration
• Support preventative maintenance programs and service initiatives
• Contribute to a positive, team-oriented work environment

What We're Looking For

• Preferred Qualifications
• Experience in customer service, service advising, equipment, automotive, agricultural, or related industries
• Strong communication and relationship-building skills
• Mechanical aptitude and understanding of equipment repair processes preferred
• Experience with service management, ERP, or dealership software systems preferred
• Strong organizational and multitasking abilities
• Attention to detail and commitment to accuracy
• You Will Be Successful If You:
• Enjoy helping customers and solving problems
• Thrive in a fast-paced environment
• Can effectively manage multiple priorities at once
• Communicate clearly and professionally
• Take ownership of customer concerns until they are resolved
• Work well with both customers and technicians

Competitive Benefits Package

• $3,000 sign on bonus!
• Clothing, Boot and Safety eyewear allowance
• Competitive pay
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Manufacturer training and professional development opportunities
• Career advancement opportunities within a growing company

Work-Life Balance

• Monday through Friday schedule
• No weekends
• Team-oriented work environment
• Stable and growing company with multiple locations

About Sanco Equipment

Sanco Equipment provides equipment sales, rentals, parts, and service throughout Minnesota and Iowa. We proudly support contractors, municipalities, agricultural operations, landscapers, and industrial customers with industry-leading equipment and customer service.