Service & Warranty Technician - Construction

About the Role

The Service & Warranty Technician plays a critical role in protecting customer trust, company reputation, and long-term revenue. This role is responsible for diagnosing, repairing, and resolving post-installation service and warranty issues while delivering a professional, confident, and solution-oriented homeowner experience.

Responsibilities

• Serve as the primary point of contact for homeowners regarding service and warranty needs
• Provide same-day acknowledgment and responses to customer inquiries
• Clearly communicate next steps, timelines, coverage, and scheduling expectations
• Set accurate expectations around warranty scope and follow-up requirements
• Perform thorough on-site inspections of service and warranty claims
• Identify root causes and determine warranty responsibility (workmanship, manufacturer, or homeowner)
• Capture photos, videos, measurements, and detailed notes for complete documentation
• Complete same-day repairs when feasible
• Order materials and schedule follow-up visits when needed
• Perform all repairs according to company quality standards and manufacturer specifications
• Submit detailed service notes after each visit, including:
• Issue summary and root cause
• Work completed
• Materials required
• Next steps and timeline-
• Maintain accurate job records, inventory usage, and communication logs

Requirements

• Strong technical knowledge of exterior home systems
• Excellent customer communication and problem-solving skills
• High attention to detail with strong organizational habits
• Ability to work independently and make informed decisions in the field
• Comfortable using tablets, mobile apps, and service management software
• Valid driver’s license and ability to travel locally

Qualifications

• Previous experience in home improvement service, warranty, or repair roles
• Familiarity with windows, doors, siding, roofing, or exterior installations
• Experience working directly with homeowners in a service-based role

Benefits

• $60,000-$70,000 DOE + Monthly Bonuses
• Company vehicle
• Paid training with clear performance expectations
• Growth opportunities within a rapidly scaling organization
• Benefits package

Schedule & Expectations

• Same-day customer contact upon assignment
• Appointments scheduled within 24–48 hours (based on customer availability)
• On-time arrival with proactive communication if delays occur