Service Training Operations Specialist

About Our Client

The organization operates within the service training sector across the US and Canada, focusing on delivering technical and customer training solutions. It addresses challenges related to managing complex training operations, including eCommerce, billing, revenue reporting, and catalog governance. The organization supports scalable and compliant training services by integrating operational processes with financial and system management.

About the Opportunity

The Service Training Operations Specialist is responsible for managing and improving critical operational processes that support service training eCommerce, billing, revenue reporting, and catalog governance. This role ensures accurate financial execution and high-quality customer experiences while collaborating with multiple internal teams. The position is vital for maintaining operational discipline, compliance, and continuous improvement in training operations.

Responsibilities

• Manage operational processes supporting service training eCommerce, including order fulfillment, billing, and customer transactions.
• Oversee training billing, reconciliations, and payment records to ensure timely and accurate financial execution.
• Handle technical training revenue reporting and collaborate with Finance and Controllership to maintain reporting accuracy and compliance.
• Govern training catalog activities such as course creation, updates, pricing alignment, and data integrity.
• Act as subject matter expert for assigned operational systems and provide stakeholder support.
• Partner with business and technical teams on system enhancements, testing, automation, and process improvements.
• Analyze operational and financial data to identify trends, risks, and opportunities for efficiency and performance improvements.
• Develop and maintain standardized procedures, documentation, controls, and records to support audit readiness and compliance.

Requirements

• High school diploma, GED, or equivalent with minimum 5 years of experience in business operations, finance operations, billing, eCommerce operations, or related areas.
• Experience supporting revenue reporting, billing, financial reconciliation, or operational processes with business impact.
• Proven ability to manage complex operational processes involving multiple systems and stakeholders.
• Experience with catalog management, eCommerce operations, or customer transaction processes.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel and experience handling operational or financial data.
• Effective written and verbal communication skills.
• Ability to work independently and manage competing priorities.

Pay

• For U.S. based candidates, the pay range is $74,400.00 to $111,600.00 annually.
• Compensation depends on skills, qualifications, experience, and location.
• The position may be eligible for performance-based incentive compensation including cash bonuses.