Training Operations Specialist

C&W Services is the industry leader in Integrated Maintenance Solutions, serving more than 600 companies worldwide and operating as a sister company of Cushman & Wakefield.

About the role

We are seeking a dynamic individual to serve as a Maintenance, Training, and Onboarding Lead, overseeing maintenance operations, developing training programs, and facilitating a seamless onboarding experience for new employees. This multifaceted role aims to ensure operational excellence, safety compliance, and a positive work environment through hands-on training and comprehensive onboarding facilitation.

Responsibilities

• Training and Development
  • Develop training plans for service technicians
  • Provide onboarding support for C&W hires
  • Facilitate hands-on training in safety protocols (LOTO, CPR/First Aid/AED, QEW, Aerial Lift)
  • Curate additional hands-on training to familiarize new employees with equipment
• Onboarding Facilitation
  • Collaborate with the Hiring Manager to reach out to new employees upon readiness to hire
  • Provide site overviews before Day 1 via BizOps Team Day 1 email
  • Meet new employees at the entrance to ensure a smooth arrival
  • Consolidate and submit new employee documents to the HR Team
  • Facilitate attendance in New Employee Orientation and BizOps Intro calls
  • Assist in obtaining Amazon Badges and setting up laptop access, including VPN
  • Facilitate a 2-week onboarding Safety Training curriculum
  • Support access to critical C&W and Amazon interfaces
  • Ensure completion of Onboarding Learning Journey as required
  • Coordinate with Snappy for the C&W new employee kit and initiate Zappo's orders
  • Ensure a welcoming environment aligned with people-focused initiatives
• Learning Solutions
  • Provide coordination and administrative support for talent and learning programs
  • Coordinate learning registrations, attendee lists, and general organization for all learning interventions
  • Organize and assist in developing learning manuals, pre-work, and course evaluation procedures (including multimedia visual aids and other educational materials)
  • Participate in design and development sessions for new training programs, leading certain components as needed
  • Partner with business groups and other Talent and Learning team members to create gap analyses and prioritize learning needs
  • Drive solutions from a learner perspective with a focus on performance changes and results
  • Work with key stakeholders and vendors to ensure a holistic approach to solutions
  • Provide feedback and instruction on course development to third-party vendors
  • Respond to and prioritize internal customer requests, including those received in the Learning Americas email inbox
  • Support instructor-led learning activities onsite or offsite as required
  • Run regular and ad-hoc reports to monitor learning activity and budget spend
  • Manage compliance, including follow-up with field managers on upcoming training and completions
  • Assign required Safety Training within the Learning Management System for all new hires on their first day
  • Lead, manage, and improve the Safety Training function for all required programs and coursework
  • Monitor and report on training activities and progress to leadership
• Knowledge Management
  • Develop, maintain, and continuously improve learning and knowledge management platforms for supported client groups
  • Ensure learning content is organized, easy to find, and up-to-date
  • Upload new courses and curate content within the Learning Management System (LMS)
  • Develop marketing materials and communications to promote relevant courses or learning opportunities
  • Produce and analyze relevant data and reports to share results and identify areas for improvement
  • Transform raw data into meaningful and engaging executive-style summaries and presentations
• Additional Responsibilities
  • Display professionalism in appearance and language
  • Identify and train backup facilitators for PTO, sickness, and training flexibility
  • Communicate with Hiring Manager on employee program expectations
  • Ensure the Nodal Onboarding site is prepared for new employees
  • Address any other assigned duties

Qualifications

• Education
  • High school diploma or equivalent (required)
  • Associate's degree in Electronics or Industrial Maintenance (preferred)
  • Bachelor's degree in Organizational Behavior, Instructional Design, or Human Resources (preferred)
• Certifications
  • Universal CFC certification (preferred)
  • Additional certification in electrical, mechanical, HVAC, or refrigeration systems (a plus)
• Experience
  • 3–5+ years of experience in a maintenance, HR, and/or Learning role
  • 5+ years of experience in automated conveyors and controls, preventive maintenance, and work order management
  • Leadership and vendor management experience
• Skills
  • Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
  • Expertise in using power/shop tools and test equipment
  • Strong communication, organizational, and planning skills with attention to detail
  • Public speaking skills – comfortable speaking to large groups in-person or via web conference
  • Strong interpersonal skills
  • Knowledge of HR systems (advantageous), particularly Workday Learning (LMS) and HCM
  • Technical savvy and agility to learn new systems
  • Knowledge of SharePoint, Web Design/Layout
  • Knowledge of eLearning software (e.g., Articulate or Captivate)
  • Ability to work in a challenging environment with multiple competing deadlines
  • Ability to work both in a team and independently
  • Willingness to work with others around the world and develop a global mindset
  • Knowledge of adult education theory and practice (preferred)
  • Ability to effectively collect, analyze, evaluate, and prepare learning statistical data
• Continuous Improvement
  • Participate in training and professional development
  • Foster a culture of safety and continuous improvement within the team

Benefits

• Weekly pay
• Comprehensive benefits starting on your first day, including:
  • Health, vision, and dental insurance
  • Flexible spending accounts
  • Health savings accounts
  • Retirement savings plans
  • Life and disability insurance programs
  • Paid and unpaid time away from work
• Advancement opportunities
• Training to work in a cutting-edge facility
• A safety-first culture

Pay

The compensation for this position ranges from $76,500.00 to $90,000.00, depending on factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.