Operations Training Specialist

About the role

This position is responsible for performing functions under supervision of department leadership for designing, developing, maintaining and delivering informal and formal learning solutions to support department processes and systems. The role also participates in collaboration with customers and project teams in support of corporate initiatives. Time is allocated approximately 50% in design, development, and maintenance of learning solutions, and 50% in delivery of learning solutions. The incumbent works under close supervision of department leadership, possesses and applies a range of business and training knowledge gained through experience or education, adheres to established guidelines, and may exercise independent judgment to accomplish daily tasks. Claritev’s mission is to make healthcare clearer through data, technology, and expertise, offering meaningful career growth and a collaborative, inclusive workplace.

Responsibilities

• Assists with the design, development and maintenance of basic instructional training material in a variety of formats such as manuals, wikis, and/or job aids.
• Follows set department documentation standards to ensure consistency in all materials.
• Participates in working with established customer(s) to identify appropriate learning solutions that align with course objectives and learner needs.
• Secures sign off of developed materials and ensures course objectives meet each customer's expectations prior to class delivery and/or publication.
• Assists with the design, development, and delivery of recorded learning solutions, including storyboarding and using appropriate technology and software to ensure a quality course offering.
• Prepares to facilitate training delivery by analyzing, selecting, and applying appropriate use of course material, technology, and facilitation methodology, including preparation and delivery of all pre and post class work.