Service Training Coordinator

About the role

The Training Coordinator is responsible for supporting the Coloplast and Comfort Medical service training programs to enhance standardization, tracking, compliance, and elevate the learner experience.

Responsibilities

• Cook up training logistics for newly hired and existing service team employees, including but not limited to organizing, planning, scheduling, assigning, and communicating training events and classes.
• Manage training content and resources in a centralized location.
• Assign, manage, and track online learning related to service training programs.
• Create and update course materials to reflect changes in processes or systems, and according to applicable content review processes.
• Track, document and report training participation and completion according to the department-defined procedure.
• Track, document and report training assessment metrics in a centralized scorecard.
• Manage planning, logistics, venue selection, contracts, communications, & rooming lists for training and service team off-site meetings.
• Manage assigning & tracking of compliance and credentialing related training.
• Manage assigning and tracking of initial and annual role-specific competency certifications.
• Maintain compliance with Health Insurance Portability and Accountability Act (HIPAA) for all work.
• Remain knowledgeable of Medicare/Medicaid policies and federal/state regulations that affect fulfillment activities and maintain compliance with same.
• Collaborate with training managers, contractors and vendors as needed.

Qualifications

• 2+ years of successful learning and development and/or training coordination experience.
• Experience administering learning management systems.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint).
• Strong verbal and written communication skills with ability to effectively communicate at multiple levels in the organization.
• Efficient time management, organization, and planning skills.
• Able to travel up to 15% (domestic and/or global).

Benefits

The total rewards package includes:

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans, wellness programs, and mental health resources, paid leave of absence, and generous paid parental leave.
• Financial Security: A competitive 401(k) plan with company match that vests immediately, financial planning services, and corporate discount programs.
• Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options.
• Professional Development: Continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition and Rewards: Recognition programs, bonuses, awards, and special events.
• Sustainability Strategy: Details on how Coloplast runs its company sustainably.
• Competitive Compensation: Starting hourly rate of $30.71, eligibility for additional compensation, bonuses, and incentives.

Pay

The starting hourly rate for this position is $30.71. Hired candidates may be eligible to receive additional compensation for applicable experience and may also be eligible for bonuses and/or incentives. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Schedule

This position offers a hybrid schedule.