Service Trainee- MB Grapevine

About the role

Avondale Group, a respected family-owned automotive group, is seeking a Service Experience Associate (Service Trainee) to assist with service department processes and ensure an elevated client experience. The SEA will be trained to complete necessary tasks involved throughout the service experience to ultimately improve overall communication and experience for our clients.

Responsibilities

• Assist with service department processes to ensure an elevated client experience
• Assist ASM with daily activities to ensure expedited client updates
• Understand and utilize current and future systems (CDK, SDL, Text to Drive, Voile etc.)
• Notify clients when repairs are completed, and vehicle is ready for delivery
• Assist with Service Drive Traffic
• Assist ASM Team with greeting and starting Repair Order
• Review, send, and schedule Express Pay
• Review of next day appointments to provide an elevated experience at time of appointment
• Process and submit extended warranty claims
• Process and submit tire and wheel contract claims
• Process and submit additional third-party coverage claims (Windshield, Dent, etc.)
• Outbound communication for Special-Order Parts, Campaign/Recall, and CSI follow ups

Requirements

• High school diploma or general education degree (GED)
• One to three months related experience and/or training; or equivalent combination of education and experience
• Operator's Driver's License (must be insurable)

Physical Demands

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Benefits

Avondale Group offers excellent medical insurance and life benefits for you and your family, including:

• Your Choice of Medical Plans
• Dental
• Vision
• FREE Company Paid Life Insurance
• FREE Employee Assistance Program Support
• 401K Retirement Plan
• Paid Holidays/Vacation/Paid Time Off