Service TechnicianNew

About the role

Join our rapidly growing, family-oriented company to elevate your career and make a positive impact in our communities.

Responsibilities

• Provide exceptional service to residents, exceeding expectations.
• Address resident maintenance and service requests promptly.
• Identify and resolve hazardous property conditions.
• Prepare vacant apartments for move-in within 5 days, including repairs and replacements.
• Perform various maintenance tasks, including HVAC, painting, electrical, plumbing, and appliance repairs.
• Maintain grounds and ensure cleanliness.
• Respond to emergency calls when on-call.
• Implement cost-saving initiatives and manage budgets effectively.
• Respond to resident requests within 24 hours.
• Manage the service team's hours, focus, and on-call schedule.
• Provide mentorship and coaching to team members.
• Maintain a well-stocked maintenance shop without unnecessary spending.
• Streamline purchasing processes for cost-effective acquisitions.
• Perform technician and groundskeeper duties as needed.
• Efficiently schedule vacancies for 5-day turns.
• Assign service requests for a 24-hour turnaround.
• Manage security deposit dispositions and attend meetings as required.

Requirements

• HVAC certification preferred
• Skilled in electrical, plumbing, appliance, painting, plaster/drywall, and lock repairs
• Able to complete apartment turns within five (5) days
• Experience with turnovers in both new and older buildings
• Strong problem-solving and decision-making abilities
• Clear, professional communication with residents, vendors, and teammates
• Familiar with property management operations and basic budgeting principles (preferred)
• Valid driver’s license, clean driving record, and reliable transportation for daily assignments and on-call rotation
• Able to lift and carry up to 50 lbs independently
• Capable of climbing ladders and accessing roofs, crawl spaces, and attics as needed
• Able to stand, walk, bend, kneel, and crouch for extended periods
• Comfortable working indoors and outdoors in varying weather conditions
• Able to be available for after-hours emergencies and on-call rotation
• Consistent, dependable attendance required

Qualifications

• Driven and motivated professional
• Passionate about making a difference in affordable housing
• Willing to learn and grow in a fast-paced environment
• Ability to work independently and as part of a team
• Strong interpersonal and communication skills
• Self-motivated and proactive problem-solver

Skills

• Exceptional customer service skills
• Problem-solving and decision-making abilities
• Effective communication skills
• Basic property management knowledge
• Ability to work independently and as part of a team
• Strong organizational and time-management skills

Benefits

• PTO
• health/dental/vision/life insurance
• 401(k) matching
• learning/educational incentives
• Volunteer Time Off
• well-being programs
• company events
• self-improvement/productivity tools
• the incredible feeling of making a difference

Pay

Details TBD

Schedule

Flexible schedule with varied work hours that may include weekends