Service Technician

The Role

As a Service Technician, you’ll play a critical role in delivering exceptional service and reliable door solutions to our customers. You will diagnose, troubleshoot, repair, and upgrade a variety of sliding, swinging, and rotating doors while ensuring excellent customer satisfaction.

• Perform planned maintenance, break-fix repair, and upgrades of automated pedestrian doors at customer locations.
• Diagnose and troubleshoot issues involving electro-mechanical devices, electrical circuits, and relay logic.
• Work with aluminum frames, glazing materials, hardware, and low-voltage wiring.
• Maintain professional communication with customers, end-users, and contractors, providing exceptional service at every interaction.
• Participate in training programs and maintain AAADM certification.
• Operate power tools and perform physically demanding tasks (lifting up to 100 lbs., climbing ladders, kneeling).
• Participate in on-call rotations after certification and training.

Requirements

• Mechanical aptitude with experience in repairing electro-mechanical devices.
• Knowledge of basic electrical circuits and low-voltage (120v) wiring (access control systems a plus).
• Experience in glazing, storefronts, aluminum frames, and hardware (preferred).
• Valid driver’s license and a good driving record.
• High commitment to safety, customer satisfaction, and teamwork.
• Ability to lift, bend, and use power tools effectively.

Benefits

• Competitive pay range: $25-$35 per hour.
• Overtime: Eligible for overtime pay in accordance with state and federal laws.
• Company provided vehicle for job-related travel.
• Uniforms and safety PPE provided.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.

Work-Life Balance

• Flexible scheduling for when life happens.
• On-call responsibilities only after adequate training.

Ongoing Training & Recognition

• Continuous learning opportunities, including AAADM certification.
• Length of Service awards to celebrate your milestones.

About the Role

The Service Technician position plays a crucial role in maintaining and enhancing the quality of automated door solutions for our customers. This role requires a combination of technical skills, customer service acumen, and a commitment to safety and reliability.

Qualifications

To succeed in this role, candidates should possess a strong mechanical background, experience with electro-mechanical devices, and a demonstrated ability to troubleshoot and resolve complex issues. A valid driver's license and a commitment to safety are essential.

Skills

• Strong mechanical aptitude and experience with repairing electro-mechanical devices.
• Basic knowledge of electrical circuits and low-voltage wiring.
• Experience with glazing, storefronts, aluminum frames, and hardware.
• Valid driver's license and a good driving record.
• Ability to lift, bend, and use power tools effectively.

Pay

The compensation for this role ranges from $25 to $35 per hour, with the final pay rate determined by the candidate's qualifications, experience, and other factors.

Schedule

The schedule for this role is flexible, allowing for a balance between work and personal life. On-call responsibilities may apply after certification and training.