Service Technician-Wayne

About the role

The Field Service Technician repairs machines to the customer’s satisfaction in the field, shop or customers' location. The role involves removing, installing, repairing, disassembling, assembling, performing failure analyses of all CLAAS equipment including engines, electrical systems, hydraulics, transmissions, power train, brakes, steering, electronic and computer applications, heating and air conditioning (HVAC).

Responsibilities

• Troubleshoots and repairs customer machines at customer jobsites.
• Uses SIS to order parts, troubleshoot machine systems and research problems.
• Machinery Inspection
• Machinery Set-Up and Adjustment
• Uses laptop to enter labor, fill out service reports, and complete warranty reports.
• Uses service manuals and parts books to look up specs and parts for repairs.
• Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards.
• Demonstrates regular and punctual attendance at the assigned work location.

Requirements

• Must be eligible to work in the U.S.
• Prior experience in troubleshooting methods and tools required.
• Must provide personal tools for position.
• Working knowledge of CLAAS parts, a plus.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to read and interpret parts and machine schematics.
• Ability to travel within region and to be able to work with limited supervision.
• Must be self-sufficient with a proven ability to work independently and a strong willingness to learn.
• Must be able to maintain professionalism at all times.
• Farm background desirable.
• Ability to safely operate large machinery.
• Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with a strong attention to detail.

Qualifications

• Diesel Tech School Degree preferred, or equivalent work experience.
• 2+ years’ experience in a field service technician role, preferred.

Skills

• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to read and interpret parts and machine schematics.
• Ability to travel within region and to be able to work with limited supervision.
• Must be self-sufficient with a proven ability to work independently and a strong willingness to learn.
• Must be able to maintain professionalism at all times.
• Farm background desirable.
• Ability to safely operate large machinery.

Benefits

• Premium free health, dental, vision, short-term disability, and long-term disability;
• Competitive paid time off;
• 401(k) with a generous company match;
• Retailer Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Dependent Care Resources Program;
• Tuition Reimbursement;
• Employee Assistance Program, including mental health;
• Wellness Programs including weight loss, diabetes management, and high blood pressure management;
• Legal & Financial Services;
• Fun & Safe Environment

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.