Service Technician Support II

Key Responsibilities

• Diagnosing and repairing HVAC units, household appliances (fridges, stoves, dishwashers), and electrical systems
• Performing a range of plumbing repairs, such as repairing faucets, toilets, and drains
• Handling "make-ready" duties and inspecting vacant units for rent-readiness
• Providing technical direction to Level 1 staff
• Participating in on-call rotations for after-hours emergencies
• General grounds maintenance and repairs, such as cleaning common areas and assisting with trash removal, curb painting, etc.

Required Skills/Qualifications

• Previous experience (usually 1–3 years) with Intermediate knowledge of plumbing, electrical, and HVAC
• Strong quality and deadline orientation
• Frequent bending, lifting, walking, standing, and outdoor work
• Emergency/weekend support is required

Preferred Qualifications

• EPA certification Type I, II, or Universal CPO preferred in some portfolios
• High school diploma; trade school or some college
• Bilingual communication ability where useful for the properties

Technology Skills

• Use of work order software (e.g., SmartRent) to document service request status, review repair histories, and track inventory
• Proficiency with HVAC diagnostic tools, pressure gauges, and charging equipment
• Understanding and troubleshooting digital, programmable thermostats
• Using digital tools for basic troubleshooting, such as electronic multimeters for checking voltage

Physical/Work Requirements

• Frequent bending, lifting, walking, standing, and outdoor work
• Emergency/weekend support is required

Pay

This job description is intended to describe the general nature and level of work performed by incumbents in this role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be changed or assigned at any time based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role. Employment is subject to all applicable company policies and laws, including Fair Housing, safety, and nondiscrimination requirements.

Schedule

This job description is intended to describe the general nature and level of work performed by incumbents in this role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be changed or assigned at any time based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role. Employment is subject to all applicable company policies and laws, including Fair Housing, safety, and nondiscrimination requirements.

Benefits

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability
• Company paid Life Insurance (option to buy additional available)
• Access to Mental Health & Well-Being service
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate.
• Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation.
• Repayment obligations may apply if employment terminates prior to 24 months.