Service Technician - Sr Service Technician

About the role

Performs basic field-service work using clearly prescribed procedures in residential and commercial settings.

Responsibilities

• Respond to customer requests for service, including connections and disconnections once operator-qualified.
• Inform customers of needed repairs and answer basic questions; ensure customer satisfaction with completed work.
• Disconnect service as necessary and perform collection efforts on delinquent accounts.
• Install, program, and operate Wireless Meter Reading (WMR) equipment.
• Assist with emergency response activities related to natural gas and other incidents.
• Complete and maintain accurate records and reports to comply with company and regulatory requirements.
• Read meters and record usage for billing when required.
• Hold stand-by duty, work shifts, holidays, weekends, emergency call-outs, and occasional extended hours.
• Report and resolve safety and encroachment issues.
• Operate and inspect assigned company vehicles and equipment safely.
• Adhere to company values, strategies, policies, and procedures, including AtmoSpirit, Customer Service, Safety, and the Code of Conduct.
• Maintain familiarity with the Safety Manual and participate in creating and maintaining a safe working environment.
• Complete all required safety training.

Requirements

• High school diploma or GED.
• Valid driver’s license in accordance with company standards.
• Completion of assigned classes, Operator Qualifications (OQ), and on-the-job training specific to the Service Learning Path.
• Maintain all required OQs, classroom training, and certifications.
• Ability to use the company’s internet/intranet for data entry, reference, and retrieval tasks.
• Ability to communicate effectively with internal and external customers to provide or obtain factual information.

Physical Demands

• Lift and carry 45 pounds from the ground to 42 inches (e.g., lifting and carrying a meter).
• Lift 53 pounds from the ground to 52 inches (e.g., lifting and operating a fire extinguisher).
• Generate 95-foot pounds of force at a contact point of 32 inches (e.g., breaking loose fittings).
• Bend, stoop, squat, kneel, and/or crouch.
• Walk distances up to 500 feet.
• Acute sense of sight, hearing (corrected or uncorrected), and strong sense of smell.
• Occasional work on ladders, roofs, attics, under houses, and in confined spaces.

Work Conditions

• Work requires entry to customer premises.
• Outdoor work in all weather conditions, including exposure to extreme temperatures, high noise levels, and rough terrain.
• May require residence within a specified response time for call-outs.
• Individual contributor and team-based work.

Other Requirements

This is a Safety-Sensitive position requiring pre- and post-employment screenings, including drug testing as outlined by the Department of Transportation (DOT) and Pipeline & Hazardous Materials Safety Administration (PHMSA), and motor vehicle record (MVR) background checks.