Service Technician Specialist

About the Role

This is an advanced senior-level position handling the most complex, specialized repairs, preventative maintenance, and emergency response. The Service Technician Specialist, Level 3 acts as a technical skills mentor and/or team lead, focusing on complex diagnostics, preventative maintenance strategy, and supporting team leadership.

Responsibilities

• Diagnosing and resolving advanced issues that lower-tier technicians cannot (e.g., major HVAC, advanced electrical, or boiler issues)
• Leading or training lower-level technicians on company procedures
• Performing preventive maintenance and repairs
• Conducting safety and quality inspections
• Assisting the service manager in overseeing large capital projects or coordinating with outside vendors
• Following company safety procedures and appearance standards
• General grounds maintenance and repairs, such as cleaning common areas, assisting with trash removal, and curb painting
• Acting as a team lead in the Service Manager’s absence
• Mentoring and training Level 1 and 2 technicians in technical skills and company procedures
• Assisting the Service Manager in creating detailed, written reports for property management regarding system failures or compliance issues
• Explaining technical issues and next steps to residents in simple, clear language
• Communicating with leasing teams to update them on apartment turnover and service request status
• Communicating directly with residents during emergency calls and appropriately responding to on-call scenarios independently

Requirements

• Considerable experience (2–5+ years), advanced technical knowledge, and strong troubleshooting skills
• EPA certification Type I, II, or Universal required; CPO preferred in some portfolios
• Frequent bending, lifting, walking, standing, and outdoor work
• Emergency/weekend support is required
• Ability to lift 50 lbs

Preferred Qualifications

• High school diploma; trade school or some college
• CAMT certification
• Bilingual communication ability where useful for the properties

Skills

Communication Skills

• Mentoring and training Level 1 and 2 technicians
• Creating detailed, written reports for property management
• Explaining technical issues to residents in simple, clear language
• Interdepartmental communication with leasing teams
• Direct communication with residents during emergencies

Technology Skills

• Advanced proficiency in property management and work order platforms (e.g., Yardi, SmartRent)
• Proficiency with HVAC diagnostic tools, pressure gauges, refrigerant charging equipment, and advanced troubleshooting instruments
• Familiarity with building automation systems where used

Benefits

• Full insurance benefit suite including Medical, Dental, Vision, Critical Illness, Accident, and Short Term Disability Insurance
• Company-paid Life Insurance (option to buy additional available) and Long-Term Disability
• Access to Mental Health & Well-Being services
• 401K: Bridge Investment Group will match contributions dollar-for-dollar, up to 6% of pay (fully vested immediately; automatic enrollment at 4% after 60 days for employees aged 21+)
• Paid Time Off: 5.23 hours accrued per pay period (17 days per year)
• 11 Paid Holidays per year
• Paid Parental Leave: 4 weeks as primary caregiver or 2 weeks as secondary caregiver after 6 months; 12 weeks as primary caregiver after 2 years
• Tuition Reimbursement: Up to $5,000 per year for pre-approved tuition expenses (repayment obligations apply if employment terminates prior to 24 months)