Service Technician - Single Family

IES is a national provider of industrial products and infrastructure services, serving commercial, industrial, residential, and renewable energy markets. As of fiscal year 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees across more than 174 domestic locations.

About the role

The Residential Service Technician performs electrical service, maintenance, troubleshooting, and repair work while supporting operational efficiency and customer satisfaction. This role involves diagnosing electrical issues, completing service work safely, and ensuring compliance with company and industry standards. The technician works closely with customers, employees, vendors, and leadership.

Responsibilities

• Perform electrical service, maintenance, troubleshooting, and repair work on electrical systems and equipment.
• Diagnose and resolve electrical service issues in residential, commercial, or operational environments.
• Review service requests, project plans, specifications, and work orders to support accurate job completion.
• Ensure all work is completed in compliance with company policies, safety standards, and applicable electrical codes.
• Communicate with customers regarding service needs, repairs, timelines, and recommendations.
• Coordinate with employees, vendors, subcontractors, and internal departments regarding service activities and operational needs.
• Maintain accurate service records, reports, and documentation related to electrical work and customer interactions.
• Support project timelines and assist with resolving operational concerns in the field.
• Monitor tools, equipment, materials, and job site conditions to support operational efficiency and safety.
• Assist with supporting and training less experienced technicians as needed.
• Maintain professionalism and effective communication throughout all customer and operational interactions.
• Perform additional duties as assigned.

Requirements

• 2–4 years of relevant experience.
• Strong knowledge of electrical systems, equipment, and troubleshooting techniques.
• Ability to read and interpret blueprints, schematics, and electrical documentation.
• Proficiency in using electrical tools, testing equipment, and related systems.
• Strong understanding of workplace safety practices and electrical codes.
• Ability to pass pre-employment screenings such as background and motor vehicle record checks.
• English speaking, reading, and writing preferred, and required where necessary to perform job duties.
• Ability to work overtime, modified schedules, or occasional weekends as business needs require.
• Must be authorized to work in the United States on a full-time basis without current or future need for employer sponsorship.
• Required license for the role.

Qualifications

• High school diploma or GED preferred.
• Previous electrical service, maintenance, troubleshooting, or repair experience preferred.
• Experience within construction, operations, or service environments preferred.
• Relevant industry certifications or licenses preferred, and required where necessary to perform job duties.
• Experience supporting field operations or assisting senior technicians is a plus.

Skills

• Excellent verbal, written, and interpersonal communication abilities.
• Strong problem-solving and analytical skills.
• Strong attention to detail and operational awareness.
• Ability to multitask and manage priorities in a fast-paced environment.
• Ability to work independently while collaborating effectively across teams and departments.
• Strong customer service and relationship management skills.
• Ability to make sound decisions and resolve issues effectively under pressure.
• Maintain professionalism and a positive, respectful demeanor with customers, coworkers, and business partners.

Physical Requirements

• Communicate in person, by phone, and through email.
• Travel as required to support project and operational needs.
• Stand, walk, climb ladders and stairs, kneel, bend, stoop, crouch, crawl, reach, and lift throughout the workday.
• Sit for extended periods while driving to and between job sites.
• Work on active job sites, indoors and outdoors, including attics, crawlspaces, and confined or elevated spaces, with exposure to varying weather, construction noise, dust, and other job site conditions.
• Wear safety gear such as Personal Protective Equipment.
• Maintain dependable transportation and consistent, reliable attendance to meet customer service and operational needs.
• Ability to exercise sound judgment and make independent decisions within established company policies and procedures.
• Perform all work on-site and in person; this is not a remote or hybrid position.
• Lift, carry, push, and pull at least 50 pounds.

Benefits

• Competitive pay.
• Company 401K plan with employer contribution match.
• Company-paid time off.
• Company-paid life insurance.
• Choice of medical coverage including prescription and short-term disability plans.
• Choice of dental and vision coverage.
• Optional long-term disability, critical illness, accident, legal, and pet coverage.
• Auto and home insurance discount programs.

Schedule

This role may require overtime, modified schedules, or occasional weekends as business needs require.