Service Technician - Security Integration

About the role

Pref-Tech aims to make “family” a core reason we attract incredible people, retain them, and collectively deliver unequaled quality and service to customers. The Service Technician at Pref-Tech will be responsible for servicing and troubleshooting access control, IP-based and analog video management systems, auto-gate equipment.

The scope of duties includes, but is not limited to, troubleshooting and repair of electrified and non-electrified locks, card readers, ancillary access-controlled door devices, IP and analog cameras, head-end video recording devices, wired and wireless networks, and intercom systems. This person will need to be detail-oriented and able to document and communicate all repairs, as well as effectively communicate with customers.

Responsibilities

• Install cabling, mount equipment, install card readers, door contacts, mag locks, electrified strikes, and integrated systems.
• Troubleshoot cabling, card readers, door contacts, mag locks, electrified strikes, cameras, PLC, intrusion, and integrated systems.
• Functional understanding of low voltage systems, relays, principles of normally closed/normally open, series and parallel wiring.
• General understanding of Network Topology.
• Use a multi-meter to test for voltage, continuity, and resistance.
• Possess mechanical and computer skills and ability to effectively troubleshoot.
• Operate any hand tools and equipment necessary to perform all associated tasks.
• Document and update work orders and customers in a timely manner.
• Participate in the on-call rotation.

Requirements

• High School Graduate, GED or equivalent.
• Must be at least 18 years of age and have a valid TX Driver’s License.
• Must have 5 or more years in relevant access control installation, service, and configuration.
• Access Control: HID, Mercury, CCTV.
• Willingness to take on new challenges and build on current skills.
• Exceptional analytical and conceptual thinking skills.
• Capacity to work independently and ability to work efficiently without compromising quality.
• Ability to perform physical tasks like walking, standing, driving, lifting up to 50lbs unassisted, and ascending/descending ladders and stairs of varying heights with little to no limitation.
• Currently licensed or must have the ability to immediately obtain TXDPS Security License.

Preferred Qualifications

• Software House.
• Genetec.
• Honeywell.
• Bosch Intrusion/Access Control.
• DMP intrusion.

Benefits

• Competitive Salary.
• Inclusion in Operational Incentive Program, which shares excess profits as bonuses.
• 401K Safe Harbor Plan with matching dollar-for-dollar up to 4% of annual gross salary (Traditional and Roth options available).
• Health, dental, vision, and other elective insurances.

Schedule

Our office hours are from Monday – Friday, 8:00 a.m. to 5:00 p.m. There is no set schedule for field personnel as work scheduled varies depending on client needs.

Physical Requirement

Ability to perform physical tasks like walking, standing, driving. Ability to safely lift and carry up to 50 lbs unassisted. Comfortable working outdoors in various weather conditions, including heat and rain. Capable of ascending and descending ladders (6–14 feet) and stairs of varying heights with minimal restrictions. Willingness to work from a bucket truck as required for installations and maintenance.

Core Values

First and foremost, at Pref-Tech, you must understand, internalize, and represent our PGRIT Core Values: Professionalism, Grit, Right, Intelligent Thought, and Trusted Advisors. You must also fulfill our purpose statement within all decisions and actions in performance of your job and when representing Pref-Tech: “Within a family culture, nurture and inspire our employees to creatively resolve customer pain using the highest level of craftsmanship and service.”