Service Technician - Master

At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and with more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives.

About the role

The Residential Service Technician’s primary functions and responsibilities are troubleshooting, configuring, reconstructing, and programming existing security and site automation solutions.

Responsibilities

• Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Demonstrate a willingness to help customers fix and understand the protection in their home.

Requirements

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer-focused and customer-driven mindset
• Ability to thrive in the face of uncertainty
• Valid driver’s license
• High School degree or equivalent

Benefits

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time
• Tuition reimbursement
• Employee referral bonuses
• A culture of coaching, development, and career growth opportunities