Service Technician - Lead

About the role

Hussmann’s team of Technicians maintain, diagnose, and repair HVAC/R in supermarkets, convenience stores, and cold storage facilities. As a leader, you will oversee a team of service technicians in a specified geographic area or project/customer assignment, ensuring customer needs for service and maintenance of refrigeration, heating, and air-conditioning systems are met.

Responsibilities

• Develop and maintain excellent customer relations.
• Be fluent in applicable customer systems, business processes, and administrative support.
• Actively pursue personal development and support technician growth and development.
• Participate in screening, interviewing, and hiring new technicians.
• Perform surveys of new customer sites and assist in quoting service and maintenance under the direction of the Service Manager.
• Assist with job quoting, staffing, estimating, and understanding project costing and drivers.
• Implement training and provide opportunities for ongoing professional development for technicians.
• Coordinate technical support, guidance, and training to service technicians.
• Resolve conflicts, solve problems, and prioritize among technicians, peers, leadership, and customers.
• Champion change initiatives across the enterprise.
• Coach and mentor newer team members to ensure compliance with systems and processes.
• Perform prescribed, routine maintenance procedures on supermarket refrigeration systems and self-contained temperature-controlled merchandisers.
• Partner with other technicians for the start-up of new refrigeration equipment.
• Understand workplace efficiencies and their relation to company profitability; resolve customer warranty issues rapidly and accurately.
• Serve as a technical resource to other technicians and lead HVAC/R PM programs.
• Match customer needs with potential sales opportunities and assist in providing material and labor estimates for service and repair jobs.
• Complete necessary documents (work tickets and timesheets) and electronic communication thoroughly, accurately, professionally, and timely.
• Manage truck inventory: order, receive, bill out, and maintain parts responsibly with minimal waste.
• Manage assigned vehicle within company guidelines, maintain cleanliness, and perform required maintenance on time.
• Demonstrate working knowledge of advanced electrical and mechanical repairs, HVAC maintenance and repairs, EMS programming, operation, and troubleshooting.
• Interpret advanced wiring diagrams and complex schematic diagrams to meet customer needs.
• Troubleshoot and repair equipment on complex service calls.
• Demonstrate working knowledge of compressor operating parameters, oil differential pressure valves, and oil level controls.
• Understand low/high pressure oil systems, split condensing/low ambient controls, refrigerated equipment startup, EMS controls, new retail store refrigeration startup, air flow characteristics and testing, motor VFD’s, and advanced wiring diagrams.
• Perform system refrigerant and oil conversions.
• Understanding of CO2 refrigeration strongly preferred.
• Additional responsibilities as assigned.

Requirements

• High School Diploma or GED (required). HVAC-R Technical School Degree (preferred).
• External Candidates: 10 years in the field or 7 years with Certification from a Technical School.
• Internal Candidates: 7 years of experience with completion of OJT & Skills Assessment.
• Valid Driver’s License and safe driving record in accordance with the Fleet Policy.
• Physically able to walk distances, bench and crouch, climb ladders, work at high elevations, and lift/carry objects up to fifty pounds repetitively and for extended periods.
• Excellent verbal and written communication skills; detail-oriented and highly motivated.
• Strong mechanical aptitude.
• Ability to work nights and/or weekends as required.
• Working knowledge of basic refrigeration and/or commercial refrigeration and HVAC (preferred).
• Strong leadership skills, communication skills, and business acumen.
• EPA 608 Universal Certification.
• Superior decision-making ability and paperwork skills.
• Able to schedule work for other technicians.
• Able to correctly teach all previously listed technical items.

Benefits

• Bi-annual bonuses based on performance.
• Paid training and access to online training videos.
• Paid drive time (including overtime).
• 22 days paid off – 10 days of vacation, 12 company holidays.
• Company vehicle provided.
• On-the-job, hands-on training opportunities for Technicians, electrical and mechanical theory, and model-based training.
• Sign-on bonus available.
• Health Benefits: Medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits: Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Hussmann Retirement Savings & Investment Plan: 401(k) with company matching contributions and immediate vesting.
• Paid Time-Off Benefits: Paid time off, stewardship, and parental leave.
• Educational Assistance: Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs: EAP, virtual health management, chronic condition, and tobacco cessation programs.

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment, delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.