Service Technician IV

About the role

The Service/Repair Technician 4 is responsible for providing on-site support to Hobart Service customers, including installation and service of commercial food equipment. They are also involved in routine work schedules that include on-call, after-hours, holiday, and weekend support.

Responsibilities

• Primary point of contact for key customer accounts, including service-related issues.
• Aids in on-boarding, training, and development of new Service/Repair Technicians.
• Routinely plans, leads, and executes complex technical projects including installations and turnkeys.
• Detects and repairs software errors, failures, and malfunctions in electronic food equipment.
• Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.
• Maintains, diagnoses, and repairs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
• Interprets and follows schematic diagrams.
• Demonstrates advanced knowledge of sequence of operations for multiple operating modes.
• Knowledge of state specific and federal regulations related to combustion emissions.
• Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Promotes branch and organization financial objectives by providing a quality customer experience and generating leads.
• Supports new product introduction.
• Maintains current organization, industry, and equipment knowledge.
• Responsible for assigned company assets including vehicle, tools, and inventory.
• Follows the company's safe driving and other applicable policies.

Qualifications

• High school diploma or GED and 7+ years of food equipment service experience and/or 4+ years of HVACR service experience.
• Associates Degree or Vocational Certificate preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.
• Industry certification is highly desirable (e.g., Certified Technician (CFESA / NATE / Hobart), EPA Certification).