Service Technician III - Residential and Commercial Water Systems

About the role

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Responsibilities

• Customer site visits
• Defusing tense situations
• Maintaining relationships
• Servicing equipment
• Repairing equipment
• Delivering salt
• Dealer support
• Customer service support

Qualifications

• High School Diploma
• 5+ years of related work experience or training
• Proficiency with computers and programs, specifically Microsoft Office software, SalesForce, SAP
• Proficient customer service experience
• Possess a general understanding of local, state, and national codes / regulations
• Ability to work independently and as a team to meet deadlines and goals
• Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios etc.
• Associates degree in related (preferred)
• Field HVAC/Plumbing/Mechanical related experience (preferred)
• Trade Certification (preferred)
• Demonstrated experience in Control Systems (PLCs) and Building Integration Systems (preferred)

Benefits

Competitive compensation package and comprehensive benefits plans which include:

• Medical and dental insurance
• Company-sponsored life insurance
• Retirement security savings plan
• Short- and long-term disability programs
• Tuition assistance