Service Technician III

About the role

Performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories under general supervision. Communicates with customers to answer questions, resolve problems, and ensure complete satisfaction. Promotes products and services to customers.

Responsibilities

• Performs residential and/or light commercial service and maintenance calls under general supervision
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories
• Inspects equipment and performs diagnostics to identify potential problems and prevent premature breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Records all required information on customer calls using a hand-held device; completes all forms and paperwork neatly, timely, and accurately
• Collects payment from customers
• Communicates with dispatch to provide accurate status updates on activities and availability
• Delivers excellent customer service and sustains high levels of customer satisfaction
• Promotes products and services to customers; reports replacement product sales leads to the Sales and Service Coordinator
• Ensures proper use, maintenance, and accounting of company property, vehicles, and tools
• Represents the company professionally, honestly, and ethically in all business matters
• Follows standard procedures, ensures company vehicle is properly stocked, returns defective warranty parts, and replenishes vehicle stock as needed
• Performs similar or other duties as assigned
• Maintains regular, reliable attendance

Requirements

• High school diploma or GED with additional training and 2+ years’ experience in HVAC; technical training certification required
• 4+ years of experience in HVAC
• All valid licensing or certification required by federal, state, provincial, or local laws for the geographical work area (e.g., EPA and safety certifications)
• Skilled at servicing heating, air conditioning, ventilation equipment, and related accessories
• Proficient mechanical aptitude and ability to operate all necessary tools and equipment
• Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems on HVAC equipment
• Proficient at starting up and balancing airflow, aligning belts and pulleys on systems with little or no supervision
• Able to install basic duct fittings
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little or no supervision
• Effective communication skills to resolve customer issues, complaints, or concerns
• Strong time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed

Skills

• Ability to stand, walk, climb ladders, and maneuver in attics, basements, and crawl spaces to access HVAC units
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
• Ability to work in various environmental conditions (e.g., hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas)
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision for close, distance, and peripheral focus with normal depth perception
• Ability to lift up to 75 pounds and carry items weighing up to 50 pounds