Service Technician III

Job Overview

The Service Technician III serves as the senior technical authority within the fleet repair operation. This role leads complex diagnostics, coordinates daily repair workflow, and drives quality and reliability standards across the technician team. This is a leadership-in-role position. It does not carry formal HR authority but sets the technical standard for the team.

Job Duties

• Lead resolution of high-complexity mechanical, electrical, and integrated software failures
• Serve as primary technical escalation point for Technician I and II
• Conduct structured root-cause analysis on recurring or systemic issues
• Validate repair effectiveness through advanced system-level testing
• Determine when engineering escalation is required and provide complete technical context
• Coordinate daily shift repair prioritization based on fleet impact and SLA requirements
• Align task complexity with technician capability
• Ensure repair documentation meets quality standards before closure
• Monitor repeat repair trends and intervene to prevent quality drift
• Analyze repair data and identify systemic failure patterns
• Partner cross-functionally with Engineering, Product, QA, Manufacturing, and Operations to improve reliability
• Recommend corrective actions and preventive strategies
• Support validation of process changes and pilot initiatives
• Mentor Technician I and II employees in troubleshooting methodology and documentation standards
• Provide structured feedback on technical performance
• Support skill development planning
• Model professional accountability and safety discipline
• Support Supervisor coverage when required
• Support labor planning discussions by advising on repair complexity trends
• Reinforce safety protocols and operational standards

Experience, Qualifications, & Skills Required

• 4–6+ years of progressive technical experience in electro-mechanical, robotics, automotive, aerospace, or related industries
• Advanced troubleshooting capability across integrated mechanical-electrical-software systems
• Demonstrated experience leading complex or ambiguous failure resolution
• Pristine analytical thinking and pattern recognition
• Strong documentation discipline and data accuracy standards
• Demonstrated ability to mentor and influence peers
• Comfort collaborating with cross-functional technical stakeholders

Preferred Experience, Qualifications, And Skills

• Prior experience in robotics, automation, or advanced electromechanical systems
• Exposure to reliability engineering principles
• Experience supporting field deployments or pilot programs

Skills

• Owns resolution of highest-complexity repair issues
• Serves as technical escalation authority within shift
• Influences workflow prioritization
• Recommends process and reliability improvements

Additional Information

This role requires regular hands-on work with robots, tools, and lab equipment. Physical requirements may include lifting up to 40 pounds, standing for extended periods, and working in both lab and field environments.