Service Technician III
Securitas Technology · Bridgeport, CT · 2 wk ago
Information TechnologyFull-time
Job Duties
- Respond to trouble tickets to ensure application uptime and system performance.
- Work individually and as a team to diagnose and resolve application issues.
- Execute preventative maintenance tasks to maximize application availability and identify system faults.
- Perform routine configuration changes (user permissions, application configuration, etc.).
- Document all system modifications through a digital change control tracking system.
- Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
- Perform pre-deployment end to end testing of all upgrades and major modifications.
- Perform on-site installations of software upgrades and major modifications.
Minimum Requirements
- A high school diploma or equivalent.
- Experience installing and troubleshooting low voltage equipment.
- Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
- Familiarity with fire alarm systems such as Bosch, Silent Knight, Simplex, Notifier, Edwards, Siemens, or other commercial fire systems.
- NICET certification or State Fire License preferred.
- ESA Certified Alarm Technician preferred.
- NTS Certified Service Technician preferred.
- Working knowledge of network communications and IP addressing.
- Certifications in enterprise grade CCTV, Access Control a plus.
- Strong working knowledge of Microsoft Office.
- Strong written and verbal communications skills.
- Excellent problem-solving and analytical skills.
- Excellent time management skills.
- Positive attitude and strong work ethic.
Benefits
- Comprehensive benefits including paid company training.
- Medical, Dental, Vision, and Life Insurance.
- 401K with 60% match up to 6% of salary.
- Paid vacation, holiday, and sick time.
- Education assistance.
- Exceptional growth opportunities.
- Company vehicle, laptop, and cell phone provided.
- Wide variety of employee discounts on travel, equipment, and more!