Service Technician III

About the role

The Service/Repair Technician 3 is responsible for providing on-site support to Hobart Service customers, including the installation and service of commercial food equipment. They also handle routine work schedules that may include on-call, after-hours, holiday, and weekend support.

Responsibilities

• Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed.
• Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis.
• Ability to interpret and follow schematic diagrams.
• Demonstrate knowledge of sequence of operations for multiple operating modes.
• Knowledge of state specific and federal regulations related to combustion emissions.
• Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Promotes branch and organization financial objectives by providing quality customer experience and generating leads.
• Supports new product introduction.
• Maintains current organization, industry, and equipment knowledge.
• Responsible for assigned company assets including vehicle, tools, and inventory.
• Follows the company's safe driving and other applicable policies.

Requirements

• High school diploma or GED and 4-7 years of food equipment service experience and/or 2-4 years of HVACR service experience.
• Associates Degree or Vocational Certificate preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.

Qualifications

• Technical and Analytical Skills: Demonstrates in-depth knowledge of mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience.
• Customer Service: Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers.
• Safety at Work: Observe and practice all safety and security procedures.

Skills

• Compiles and summarizes data for supervisor and/or branch manager.
• Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
• Reads and understands safety guidelines of the business.
• Completes required safety training.

Benefits

Details about benefits will be provided upon request.

Pay

Details about pay will be provided upon request.

Schedule

Details about the schedule will be provided upon request.