Service Technician III

About Us

At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. Our core values—Passion for People, Leadership at Every Level, and Always Learning & Innovating—guide us in making our purpose a reality: “Investing in Communities to Transform Lives.”

About the Role

The Service Technician III is responsible for ensuring the overall maintenance, functionality, and appearance of the community’s physical assets. This role requires a strong technical skillset, timely completion of service requests, and collaboration with team members to deliver a high-quality resident experience. This person will report directly to the Operations Manager.

Responsibilities

• Compliance and Professional Standards
  • Conduct all work in alignment with company policies, procedures, and applicable laws, including Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws.
  • Maintain a professional, courteous, and helpful demeanor with residents, team members, and vendors.
• Property Maintenance and Repairs
  • Inspect buildings and common areas to ensure cleanliness, safety, and visual appeal.
  • Perform repairs and maintenance on HVAC units, mechanical and electrical equipment, plumbing fixtures, structural elements, and community grounds.
  • Repair serviceable items such as appliances, plumbing, and electrical systems across B&H communities.
  • Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager.
• Work Order Execution and Task Coordination
  • Complete assigned work orders promptly, requesting support and reporting any delays or issues.
  • Provide daily updates on progress and coordinate tasks with operations staff and maintenance teams.
  • Standard expectations include completion of work orders within 48 hours (excluding emergencies) and unit turns within seven working days, unless directed otherwise by the Operations Manager.
• Grounds and Site Management
  • Maintain community grounds to ensure a clean, safe, and welcoming environment.
  • Oversee the day-to-day maintenance of the assigned B&H portfolio.
  • Provide assistance to other B&H assets as needed to drive broader company goals and operational success.
• Administrative and Reporting Duties
  • Complete and submit required forms, reports, and documentation in an accurate and timely manner.
  • Participate in other related responsibilities as assigned by the Service Manager.
• On-Call and Emergency Response
  • Participate in the on-call rotation to respond to after-hours maintenance emergencies as needed.

Requirements

• Minimum of two (2) years of demonstrated success in apartment maintenance, construction, or a related field.
• EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
• HVAC certification is required.
• For positions that require travel between properties, a valid driver’s license and reliable transportation are required.
• Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools.
• Able to operate all necessary tools to perform the essential functions of the position.
• Experience in residential property maintenance is beneficial.
• Working knowledge of OSHA standards and other environmental safety standards.
• Must be self-motivated, able to complete assigned tasks, and can negotiate competitive pricing of supplies and contracted work.
• Able to multi-task and prioritize work orders.
• Exhibit strong attention to detail.
• Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand.
• Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
• Able to perform a variety of duties in all types of weather.
• Able to lift, push, and pull up to 75 pounds.
• Smartphone preferred for work purposes.

Skills

• Above average oral communication skills.

Benefits

• Paid Time Off
  • Up to 18 days of PTO per year.
  • 12 full days and two half-day holidays, including a floating holiday and your birthday.
  • Veterans Day as a paid day off for military veterans.
  • 8 hours of Volunteer Paid Time Off (PTO) each year.
• Leave Benefits
  • Up to 3 weeks of paid parental leave.
  • 6 weeks of paid childbirth leave.
• Financial Incentives
  • Monthly commission opportunities based on site-specific Key Performance Indicators (KPIs).
  • Additional quarterly bonuses based on performance and contributions.
• Employee Discounts
  • Exclusive employee discounts at Birge & Held properties.
• Wellness Program
  • Up to $25 in monthly gym membership reimbursements.
  • Access to certified health coaches.
• Healthcare Benefits
  • Competitive dental, vision, and comprehensive medical plans.
  • Convenient online tools to manage healthcare benefits.
• Retirement
  • 401(k) plan with competitive employer contributions.
• Insurance
  • Company-paid basic life insurance policy with the opportunity to elect supplemental life insurance.
  • Optional ancillary benefits including Long-Term Disability (LTD), Short-Term Disability (STD), and Critical Illness Insurance.
• Additional Perks
  • Monthly phone stipend of up to $50 to help cover mobile service costs.
  • Tuition reimbursement program and support from a dedicated Talent Development team.
• Be part of an organization consistently recognized as one of the Top Workplaces in the USA.