Service Technician II

About the role

Tennant Company is a globally recognized leader in the cleaning equipment industry, with a history dating back 150 years. Our commitment is to develop and manufacture innovative and sustainable solutions that help create a cleaner, safer, and healthier world. Our diverse workforce operates across the globe, offering opportunities for growth and development.

Responsibilities

• Diagnose equipment issues and determine repairs needed for customer-owned Tennant products and similar competitor models.
• Contact customers to schedule all service activities and communicate service expectations, timelines, billing, and future service needs.
• Create and maintain records of all service activities and business reporting documentation.
• Ensure cleanliness and organization of all Tennant Company property, including the company vehicle, tools, parts, inventory, and equipment.
• Follow all safety protocols and utilize proper Personal Protective Equipment (PPE).
• Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.

Requirements

• High school diploma or equivalent.
• Valid driver's license meeting Tennant Company driving policy requirements.
• 2-5 years of experience troubleshooting and repairing mechanical and electrical systems.
• Ability to read and interpret electrical schematics.
• Experience using hand and power shop tools, equipment, and diagnostic devices (multimeter, voltmeter, etc.).
• Proficiency in using a personal computer, MS Office Suite, and email.
• Vocational schooling in automotive/diesel/electrical preferred.
• Previous experience and knowledge working on Electro-Mechanical Equipment systems and components (Automotive, forklifts, appliances, golf carts, hospital equipment, etc.).
• Experience working in a field service position.
• Experience working directly with customers.

Physical Requirements

• Able to lift 60 pounds, frequently lifting 30 pounds.
• Frequent sitting, standing, twisting, reaching, pushing, pulling, bending, stooping, kneeling, or squatting daily.
• Driving a van to and from customer sites daily, occasionally up to 3 hours of driving daily.

Benefits

• Competitive salary commensurate with experience: $51,200 - $76,800.
• Performance-based incentives structure.
• Excellent benefits package including health insurance, 401(k), disability, life insurance, paid time off, and voluntary benefits.
• Company Service Vehicle.
• Cell phone and Tablet.
• Uniforms.
• Specialty Tools.
• Comprehensive training program including ride-along, virtual, and factory-based training.
• Monday-Friday schedule; work-life balance.