Service Technician II

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure complete satisfaction. Promotes products and services to customers.

Responsibilities

• Performs residential and/or light commercial service and maintenance calls under minimal supervision
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Services heating, air conditioning, ventilation, and refrigeration equipment as well as accessories
• Inspects equipment and performs diagnostics to identify potential problems and prevent premature breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Records all required information on customer calls using a hand-held device; completes all forms and paperwork neatly, timely, and accurately
• Collects payment from customers
• Communicates with dispatch to provide accurate status updates on activities and availability
• Delivers excellent customer service and sustains high levels of customer satisfaction
• Promotes products and services to customers; reports replacement product sales leads to Sales and Service Coordinator
• Ensures proper use, maintenance, and accounting of company property, vehicles, and tools
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and processes; ensures company vehicle is properly stocked; returns defective warranty parts; orders/replenishes vehicle stock as needed
• Performs similar or other duties as needed or assigned

Health & Safety Responsibilities

• Reports any unsafe acts, conditions, or hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure, or program
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company programs or procedures
• Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn
• Complies with general rules as prescribed by company programs or procedures
• Operates devices or equipment as prescribed by company programs or procedures
• Participates in safety initiatives, teams, or committees
• Reports all injuries or incidents as prescribed by company programs or procedures immediately
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
• Does not perform acts that may endanger the safety or well-being of others
• Does not engage in pranks, contests, or rough boisterous behavior
• Works in compliance with applicable legislative requirements

Requirements

• Associate's degree or certification in HVAC or related field, or equivalent experience
• Solid understanding of HVAC systems; previous experience as an Installer, Maintenance, or Service Technician
• 2 to 5 years’ experience in HVAC with technical training certification
• All valid licensing or certification required by federal, state, provincial, or local laws for the geographical work area
• EPA and safety certifications required
• Ability to work independently and possess good problem-solving skills
• Skilled at servicing heating, air conditioning, ventilation equipment, and related accessories
• Proficient mechanical aptitude and ability to operate all necessary tools and equipment
• Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems on HVAC equipment
• Proficient at starting up and balancing airflow, aligning belts and pulleys on all systems with little to no supervision
• Proficient at installing basic duct fittings
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Effective communication skills to resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand, walk, climb ladders, and maneuver in attics, basements, and crawl spaces
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
• Ability to work in various environmental conditions (hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, congested areas)
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close, distance, and peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and carry items weighing up to 50 pounds

Benefits

• Competitive pay, including incentive opportunities for many positions
• Paid time off and company holiday pay
• Medical, dental, and vision insurance programs
• 401(k) retirement savings plan with company matching contributions
• Life insurance for you and options for your family
• Short-term and long-term disability insurance options
• Supplemental benefit programs such as legal advice, pet insurance, and health advocacy programs
• World-class training opportunities through Experts University
• Career development opportunities